What we fix
When a business grows faster than its processes, the same things break in the same order: handoffs, approvals, visibility, hiring, then the cash cycle. Adding people seldom fixes it. Mapping how the work flows end to end, giving every handoff an owner and setting it up in your tools does.
Our plan for it runs six months. It starts with the PPS Backbone Review, and the first four weeks end with the main flow mapped, every handoff owned, the first one fixed.
In one line: map the main flow end to end, give every handoff an owner, and set it up in your tools before you hire more people.
The way work gets done was set up for a smaller business, and most of it lives in people's habits rather than in a written process or a tool. At twice the volume, the informal fixes that used to hold stop holding.
Published research Firms that find it hard to delegate stay small. In a model built on Indian and US firm data, weak delegation can account for about 15% of the income gap between the two countries. Akcigit, Alp and Peters, American Economic Review, 2021 (opens in a new tab)
We look at your main flow end to end, often from order to cash: where work waits, who owns each handoff, and what breaks first as volume grows.
By week four: the main flow is mapped end to end, every handoff has a named owner, and the first handoff that breaks is fixed.
How the first four weeks workYour team runs the weekly and monthly reviews from the dashboard for two months, and every handoff has an owner who is not you.
Where a plan falls in its range depends on the size and complexity of the business; the exact days and fee are set in week four. From the second month, fees follow our days in your business, so they step down as your team takes over. The lengths and fees assume a sponsor who stays involved and the time the plan names on your side. With less, the plan takes longer and costs more; we will say so early and agree any change with you first. You can stop after the first four weeks, or at the end of any month with 30 days' notice, and you keep everything we built. Two problems at once is one programme with one first step, and the second plan adds about half its usual fee.
How we work, phase by phaseYour Keep list holds what must not change: the culture, speed and flexibility that built the business. We write it with you in week two and check every step against it. If a change would cost something on the list, we redesign the change.
What usually goes on it here:
5x locations, 7x fleet
from one pharmacy and location to two pharmacies and five locations in four months, and from 3 drivers to 20+
Relevant if you are about to open your second, third or fifth location, and the first one still runs on you.
50% less time
on supply chain management, with the same team, after 95 hours of work
Relevant if your procedures exist, but nobody follows them because they are too long.
Our newest articles on this problem.
The Boss Paradox · part 1
Leaders think in narratives and teams operate in consequences. Why a clear announcement leaves every listener with a different message, and the cost.
The People Paradox · part 1 of 5
Why the family metaphor stops working somewhere between the fifteenth and the fiftieth hire, and what leaders can build in its place.
A five-pillar self-diagnostic to test whether your systems, not your software, are ready to scale: process, ownership, invocation, simulation and feedback.
Across Upwork and direct contracts, including the people on our project teams.
“Rahul was able to take my vision and turn it into a tangible and well-organized system. He understood and anticipated my needs, making suggestions that greatly improved the overall outcome.”
Usually not. More people on an unclear flow make it slower, because each one adds handoffs. Map the flow, give every handoff an owner, then hire for the gaps the map shows.
The one that carries your revenue, usually from order to cash. It crosses the most teams, and a fix there shows in delivery and collections within weeks.
The 10 to 15 numbers your weekly and monthly reviews act on: on-time delivery, rework, how long an order takes from enquiry to cash, days to collect, and the few that matter most in your business. It draws on the tools you already use.
An ERP records the work; it doesn't decide who owns each handoff or what happens when a job waits. We settle the flow first and set it up in the tools you have. If an ERP is the answer, we run the selection and oversee the vendor, under the plan for big projects.
What you're trying to achieve in the next 90 days, and what's breaking in execution. We'll tell you plainly what we'd fix first.
Book a discovery callFree, no obligation, and under an NDA if you prefer.
Or write to consult@ppsconsulting.biz WhatsApp +91 93246 21840 (opens in a new tab)
