Case study · Hospitality and events
PPS Consulting India brought structure to a small US hospitality business that runs weekly events, weddings and overnight stays: a customer follow-up workflow, one back-office process across its booking tools, shift coordination, and an error-proof tool for staff tip payouts. Weekly events now run the same way every week, and payouts are accurate and compliant.
Error-proof payouts
tips and minimum wage checked by a tool that flags duplicates, gaps and inconsistencies before payout
The business ran on several tools (Eventbrite, WeTravel, Cloudbeds, Sling and Asana) that weren't connected or set up to work together.
Tips and minimum wage were reconciled by hand, which was prone to errors, delays and disputes. Enquiries, follow-ups and lost-and-found requests were handled inconsistently, and with events every week there was no repeatable way to run them.
A customer workflow from the first enquiry and booking to event-day support and follow-ups afterwards, including pending credits and lost-and-found.
One back-office process across WeTravel, Cloudbeds and Eventbrite that keeps reservations current, tracks changes, cancellations and special requests, and sends on-ground staff a report before each event. Shift planning in Sling with check-in reminders, and Asana workflows for before, during and after each event. A formula-driven tip calculator covering roles, hours, base wages, cash and Venmo tips, the tip share across front of house, back of house and kitchen, and agreed minimum wage thresholds, which flags duplicates, inconsistencies and missing data.
Standard operating procedures (SOPs) for every revised process, training for the owners and part-time team leads, and features already in its tools put to use.
Before the event
On the day
After the event
It is if:
With the PPS Backbone Review: four weeks, a fixed fee of ₹1,50,000 to ₹3,50,000 plus GST and expenses, one fix working by the end, and a plan with owners and measures that is yours to keep, whether or not we build it with you.
How the Review works5x locations, 7x fleet
from one pharmacy and location to two pharmacies and five locations in four months, and from 3 drivers to 20+
Relevant if you are about to open your second, third or fifth location, and the first one still runs on you.
50% less time
on supply chain management, with the same team, after 95 hours of work
Relevant if your procedures exist, but nobody follows them because they are too long.
Runs without the founder
SOPs for the recurring work, one workspace, and a weekly rhythm the operations lead now runs
Relevant if every client question in your business still reaches the founder.
Across Upwork and direct contracts, including the people on our project teams.
With a formula-driven sheet that takes roles, hours, base wages and tips, applies the agreed share across front of house, back of house and kitchen, checks the agreed minimum wage thresholds, and flags duplicates, inconsistencies and missing data before anyone is paid.
What you're trying to achieve in the next 90 days, and what's breaking in execution. We'll tell you plainly what we'd fix first.
Book a discovery callFree, no obligation, and under an NDA if you prefer.
Or write to consult@ppsconsulting.biz WhatsApp +91 93246 21840 (opens in a new tab)
